Full connectivity has now been restored. We can confirm that no power was lost the servers remained available during the time and it was purely a network issue.

Apologies for any inconvenience caused.

Our primary location is having serious network issues. We are currently working with our supplier to fix the issue.

The scheduled maintenance notification sent by our supplier was sent in error, No maintenance was performed or necessary. We have conducted a review of our notification process as has our supplier and have both made appropriate changes to ensure that this does not happen again. e107xs would like apologise for any inconvenience caused.

We have been advised that one of our suppliers will be performing essential maintenance on Saturday 20th of February. This will result in approximately 30 minutes of downtime for all our web hosting clients.

Maintenance start: 22:00 GMT
Maintenance end: 23:00 GMT

We apologise for the short amount of notice however have only just been notified. The e107xs support site which can be found at support.e107xs.com will remain unaffected.

All scheduled maintenance has been completed.

Please report any issues via the helpdesk.

We will be performing a software upgrade on Friday, 1st October 2010 between 00:00 and 00:05 GMT. During this upgrade we will be updating several software packages for security reasons. The downtime is expected to only last a few seconds.

The following programs will be upgraded:

• Apache Version 2.2.14 to 2.2.16

• PHP Version 5.2.11 to 5.2.14

• MySQL Version 5.0.91 to 5.1.48

The e107xs support website will remain unaffected.

At approximately 16:00 a hardware fault occurred on our secondary server, the faulty server has been replaced and all systems should now be back to normal. No customer sites were affected during the outage although our support centre was offline. We apologise for any inconvenience this might have caused.

We have been informed that all emails send from January 1st 2010 had been subjected to an incorrect spam configuration bug which was introduced by the company that writes the software and as such were much more likely to be treated as spam.

The problem was quickly identified and an updated configuration was applied at 21:00 on the 1st that rectified the issue.

Please notify support of any further issues with email.

The trial of the new spam configuration has been successful and has been fully applied across all accounts.

Any issues with email should be reported to support.

We are currently trailing a new style global spam database, the new system will mean that users do not store large spam rules files in their user accounts which will help with their disk space allocations. There may be some temporary change in the number of spam messages you receive.